Missing out on some stuff from your order? Product & artwork issue? Broken mugs and tiles? Don't worry, we have you covered! 

  • We offer replacements and refunds for defective items IF the defects occurred during delivery.

  • The return process is simple. Just take a photo of the defective goods, parcel, and consignment note then email us at our contact page here.

  • We will bear the shipping charges for replacements.

  • The return policy will only be effective for a period of 30 days from the time you receive it from the shipping agent.

Please go to contact pages for all return and exchange assistance.

Lovely Pumpkin reserved the right to change or alter the policy for any reason at any time without notice.

Thank you for your patience and for trusting our service!

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